Refund and Returns Policy

At Fadna, our commitment is to deliver high-quality, all-natural tea products that support your health and wellness. We stand by the quality of our offerings and want you to be fully satisfied with your experience. If for any reason you are not satisfied, we’re here to help.

Return Window

You may request a return or refund within 30 calendar days from the date of purchase. Returns beyond this period are not eligible for full refunds.

Return Eligibility

Items must be unopened, unused, and in their original packaging.
Proof of purchase (receipt, invoice, or order confirmation) is required.

Non-Returnable Items

Opened or used tea products
Tea sachets removed from original boxes
Personalized or custom orders
Gift cards
Products marked as clearance or non-returnable

Exchanges

We replace items only if they are defective or damaged. To request an exchange:

Email us at mail@fadna.com with your order number and the issue.
Send your item to the address listed below for review.

Refund Process

Once we receive and inspect your return:

We will email you with approval or rejection status.
If approved, refunds will be processed to your original payment method within 7–10 business days.

Late or Missing Refunds

Recheck your bank or card account.
Contact your card provider for potential delays.
If still unresolved, email us at mail@fadna.com.

Gift Returns

You’ll receive a gift credit for the value of your return if it was marked as a gift.
If the gift wasn’t marked, the refund will be issued to the purchaser.

Return Shipping

Return your product to:

Fadna Pvt Ltd
No 106/6A, Araliya Uyana,
Depanama, Pannipitiya,
Sri Lanka

Note: Customers are responsible for return shipping costs. Use a trackable courier service for best assurance.

International Orders

We currently do not accept returns or exchanges for international orders due to customs limitations. If you received a damaged product, please contact mail@fadna.com.

Need Help?

For any return or refund inquiries, contact us at mail@fadna.com or visit our Contact Page.